Guests are recommended to arrive at least 30 minutes before the scheduled appointment. Late arrivals will be subjected to a reduced time as all treatments will be completed within the scheduled appointment time. No extension of treatment will be provided.
2. Cancellation Policy
Please give us at least 24 hours notice if you need to reschedule your appointment to avoid a 100% charge. A valid credit card number is required at the time of booking. There will be strictly no refunds or make up sessions or re-bookings for no shows.
Please present the vouchers (if any) before the start of the treatment.
4. Advanced Bookings
We recommend that you book your treatments in advance in order to secure your preferred time slots.
5. Quiet Zone
You have the right to privacy and so do our other spa guests. The Spa area is mobile phone, camera and smoke free area.
6. Health Conditions
Do let us know if you are suffering from any health issues or have any allergies or injuries that may otherwise prevent you from enjoying your treatment.
7. Loss or Damage
We regret that we cannot be responsible for any loss of or damage to your personal articles. Lockers are provided in the changing room. We also recommend that you wear the bathrobe provided to protect your clothing.
8. Minimum Time Required
We recommend that you spend a minimum of 2 hours at the spa to achieve the maximum effect of our treatments.
9. Minimum Age
The minimum age for entry to our spa is 18 years old.